Terms & Conditions
Last updated: 24 November 2025
Email: info@mester24.co
Website: www.mester24.co
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1. Introduction
Welcome to Mester24. These Terms & Conditions (“Terms”) govern your access to and use of our website, platform, and services.
By accessing or using Mester24, you agree to be bound by these Terms.
If you do not agree, please do not use our website or services.
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2. About Mester24
Mester24 is an online platform that connects users with independent service providers (“Mesters”) offering home maintenance and related services.
Mester24 is not an employer, contractor, or agent of the service providers.
All service providers operate as independent professionals.
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3. Use of the Platform
You agree to use the Mester24 website and services only for lawful purposes and in accordance with these Terms.
You must not:
• Provide false or misleading information
• Attempt to disrupt or interfere with the platform
• Use the platform to engage in illegal or harmful activities
We reserve the right to suspend or terminate access if misuse is detected.
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4. Service Bookings
When you request a service through Mester24:
• You submit a booking request containing your service details.
• A service provider may accept or decline the request.
• Prices displayed or quoted are based on information provided by service providers.
• You must ensure all submitted information (address, description, contact details, etc.) is accurate.
Mester24 is not responsible for delays, cancellations, or actions of the service provider.
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5. Payments
Mester24 may offer one or more payment methods, including secure online payments or cash-on-delivery (when available).
By submitting a payment:
• You authorize Mester24 or its payment partners to process the payment.
• You confirm that all payment information provided is accurate and valid.
Any disputes regarding service charges must be directed to the service provider.
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6. Cancellations & Rescheduling
Cancellation and rescheduling policies may vary depending on the service provider.
Mester24 is not liable for fees, penalties, or losses caused by cancellations or rescheduling made by you or the service provider.
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7. User Responsibilities
You agree to:
• Provide safe access to the property for the service provider
• Ensure the work environment is secure and suitable for performing the service
• Follow all applicable laws and regulations in the region where the service is performed
You must not request illegal, unsafe, or unqualified tasks.
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8. Service Provider Responsibilities
Service providers are responsible for:
• Holding any required permits, qualifications, or authorizations in their operating region
• Performing services safely, professionally, and in compliance with industry standards
• Following all applicable local laws
Mester24 does not guarantee service quality, timing, or outcomes.
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9. Limitation of Liability
To the fullest extent permitted by law, Mester24 is not liable for:
• Any damages, losses, or injuries resulting from services performed by independent providers
• Errors, delays, or interruptions of the platform
• Loss of data, profits, or business opportunities
Your use of the platform is at your own risk.
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10. Warranties & Disclaimers
Mester24 provides the platform “as is” and “as available,” without warranties of any kind, expressed or implied.
We do not guarantee that:
• The platform will always be available or error-free
• A particular service provider will accept your booking
• The service quality will meet your expectations
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11. Privacy & Data Protection
Your use of Mester24 is governed by our Privacy Policy, which explains how we collect, use, and store your personal data.
By using the platform, you consent to our data practices as described in the Privacy Policy.
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12. Intellectual Property
All content on the Mester24 website—including text, graphics, logos, and design—is the property of Mester24 and protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute content without prior written permission.
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13. Third-Party Links
The Mester24 website may include links to third-party websites.
We are not responsible for their content, policies, or practices.
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14. Changes to These Terms
We may update these Terms from time to time.
Changes will be posted on this page with a revised update date.
Continued use of Mester24 means you accept the updated Terms.
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15. Governing Law
These Terms are governed by the laws of the country or region where the service is performed or where the user resides, unless otherwise required by applicable law.
Any disputes shall be resolved by the competent courts in the relevant jurisdiction.
(This wording avoids naming any specific country.)
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16. Contact Us
For questions regarding these Terms, please contact us:
Email: info@mester24.co
Website: www.mester24.co